TERMS & CONDITIONS
Last Updated: 5.11.2024
Welcome to Travel Experio (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and any bookings or purchases made through our platform. By accessing our website and using our services, you agree to these Terms. Please read them carefully.
1. Scope of Services
Travel Experio is a travel agency specializing in customized travel experiences, primarily for groups interested in sailing adventures on yachts, sailing boats, and catamarans. Our services include:
• Flight bookings
• Transfers
• Hotel accommodations
• Boat rentals
• Skipper and crew services
• Concierge services
All services are provided in exchange for agreed-upon fees as set out in the booking confirmation.
2. Eligibility
You must be at least 18 years old to make a booking through our website. By using our services, you confirm that you meet this requirement.
3. Booking Process
• Inquiry and Proposal: To start the booking process, submit an inquiry through our website. We will respond with a proposed itinerary and a breakdown of costs.
• Acceptance and Payment: Upon acceptance of our proposal, a booking confirmation will be issued, detailing the trip’s schedule, services, and payment terms. A deposit or full payment (as specified) is required to secure the booking.
• Final Payment: The balance is due as outlined in your booking confirmation. Failure to pay on time may result in cancellation and loss of deposit.
• Payment Methods: Payments can be made via invoice.
4. Pricing and Fees
• Prices are provided in EUR and may include taxes and fees as applicable.
• Price quotes are valid for the specified period in your booking confirmation and are subject to change until confirmed by us.
• Additional fees may apply for any customization requests made after booking confirmation.
5. Cancellations and Refunds
• By the Customer: Cancellations must be made in writing. Refunds for cancellations are subject to the following schedule:
• 50% refund if the cancellation is made at least 60 days before the scheduled trip start date.
• 20% refund if the cancellation is made at least 30 days before the scheduled trip start date.
• 0% refund if the cancellation is made within 30 days of the scheduled trip start date.
• By Us: In rare cases, we reserve the right to cancel the booking for reasons beyond our control (e.g., force majeure events like natural disasters, political unrest, or safety concerns). In such cases, we will offer a refund or alternative trip options.
• Third-Party Refunds: Refunds for flights, hotel reservations, and boat rentals may be governed by the policies of those providers and could be subject to their terms.
6. Changes to Bookings
• Customer-Initiated Changes: Any requests to modify bookings (e.g., dates, destinations, or boat upgrades) must be submitted in writing and may be subject to fees and availability.
• Provider-Initiated Changes: If a service provider (such as a boat rental company) changes or cancels any part of the itinerary, we will make reasonable efforts to provide an equivalent alternative. We are not responsible for changes imposed by third-party providers.
7. Liability and Assumption of Risk
• Travel Experio acts as an intermediary between you and service providers (e.g., airlines, hotels, boat rental companies). We are not liable for any injury, loss, or damage arising from any act or omission by these providers.
• Sailing and other adventure activities carry inherent risks. By booking through us, you acknowledge that you assume all risks associated with such activities.
• You are responsible for obtaining personal travel insurance to cover any health, accident, or financial risks.
8. Skipper Services
• If you hire a skipper through us, the skipper will have full authority over the boat’s operation and any related safety measures. You agree to follow the skipper’s instructions at all times.
• Skipper fees are separate from boat rental fees and will be outlined in your booking confirmation.
9. Travel Documentation
• It is your responsibility to ensure that you possess the necessary travel documents, including a valid passport, visas, or other permits. Failure to provide valid documentation may result in denied entry, boarding, or cancellation of the booking, for which Travel Experio is not liable.
10. Health and Fitness Requirements
• Some activities may require a minimum level of fitness. It is your responsibility to assess your ability to safely participate in any activities. Travel Experio reserves the right to refuse service to any customer who, in our reasonable opinion, is unfit to participate or presents a risk to themselves or others.
11. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to this data usage.
12. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Travel Experio or our licensors. You may not use, reproduce, or distribute any of this content without our express written permission.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of Slovakia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Slovakia.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Travel Experio
Panonska cesta 4
85104 Bratislava
E-mail: travelexperio.agency@gmail.com
Phone: +421 944 055 439